Privacy Policy

Rigzo Limited ("Rigzo", "Company", "we", "us", or "our") respects and is committed to protecting your privacy and the lawful processing of your Personal Information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access or use our platform, including our website, mobile applications, and related financial services (collectively referred to as the "Platform").

Rigzo operates a digital financial infrastructure that enables users to store, convert, trade, and transact using cryptocurrency and fiat currencies, including the Nigerian Naira. This Policy is issued in accordance with the Nigeria Data Protection Act 2023 (NDPA), applicable financial regulations, and globally recognized data protection standards.

By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

Rigzo Technologies Limited acts as the Data Controller for Personal Information processed in connection with the operation of our Platform.

In limited circumstances, Rigzo may also act as a Data Processor where data is processed strictly on behalf of licensed financial institutions, payment processors, card issuers, or compliance partners.

We collect and process various categories of personal data to provide our services efficiently and securely.

Rigzo processes personal information based on lawful grounds recognized under the Nigeria Data Protection Act 2023, including:

We may use your information to:

1. Provide and maintain Rigzo services
2. Verify identity and conduct compliance checks
3. Facilitate cryptocurrency and fiat transactions
4. Process deposits, conversions, and withdrawals
5. Issue and manage virtual payment cards
6. Detect and prevent fraud or suspicious activity
7. Improve our platform functionality
8. Communicate with users regarding services or updates
9. Enforce our terms, policies, and legal rights

Rigzo does not sell personal information. However, we may share information with trusted parties including:

Your personal information may be transferred to jurisdictions outside Nigeria where our service providers operate. Where such transfers occur, Rigzo will implement safeguards including:

1. Contractual data protection clauses
2. Compliance with NDPA cross-border transfer provisions
3. Security and confidentiality agreements

Rigzo retains personal information only for as long as necessary for:

Certain financial records may be retained for a minimum of seven (7) years as required by applicable financial laws.

1. Providing services
2. Compliance with financial regulations
3. Fraud prevention
4. Dispute resolution
5. Legal and regulatory obligations

Rigzo implements appropriate technical and organizational safeguards to protect personal data, including:

Despite our efforts, no digital system is entirely immune from security risks.

1. Encryption protocols
2. Secure cloud infrastructure
3. Multi-factor authentication
4. Access control restrictions
5. Continuous security monitoring

Under the Nigeria Data Protection Act, users have the right to:

Requests may be submitted to: privacy@rigzo.com

1. Request access to personal data
2. Request correction of inaccurate information
3. Request deletion of data where legally permissible
4. Object to certain data processing activities
5. Request data portability
6. Withdraw previously granted consent

Rigzo uses cookies and similar technologies to:

Users may disable cookies through browser settings.

1. Improve platform performance
2. Analyse user behaviour
3. Maintain session security
4. Personalise user experience

Rigzo services are intended only for individuals 18 years or older. We do not knowingly collect data from minors.

Rigzo may update this Privacy Policy from time to time. The updated version will be posted on our Platform with a revised Effective Date.

Continued use of our services constitutes acceptance of the updated policy.